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Shipping Policy
At 33 BIKE we have highly qualified personnel for the revision, adjustment and preparation of bicycles. Our experience in packing different models and ranges guarantees that your bike will arrive in optimal conditions.
All bicycles sold through our website include:
- Transport by express agency.
- Complete overhaul.
- Professional pre-assembly in our workshops.
Before shipment, each bike is checked for critical points and essential components are adjusted (suspension, gears, brakes, brakes, telescopic seatposts, etc.). It is then carefully packed in a box adapted for its protection. The box may not match the original packaging if it does not meet transport safety standards.
⚠ Remember: the box is a protection for your bike, not an indication of provenance or origin. Its sole purpose is to ensure that your bike arrives in perfect condition.
When you receive your bike, it is customary for you to have to assemble:
- Front wheel
- Seat post and saddle
- Handlebars
- Pedals (factory bikes come without pedals)
In addition, depending on the model, other elements may come disassembled (fenders, mirrors, baskets, discs, controls, etc.).
Some components may be placed in transport positions that are not suitable for direct use. No liability can be claimed for this. This is part of the logistical protection protocol.
If you have any questions during assembly, please contact our technical team. We will be happy to help you as soon as possible.
iMPORTANT NOTE: When you receive your bike, inspect the packaging and contents. If you detect any incident, note it on the carrier's delivery note and notify us within 24 hours. After that time we cannot be held responsible for any damage resulting from transport.
Return Policy
1. Right of withdrawal
In accordance with European regulations, you have a period of 14 calendar days from receipt of the order to exercise your right of withdrawal, without the need for justification.
2. Return conditions
To accept a return, the product must:
- Be unused, in perfect condition.
- Keep the original packaging (including labels, instructions and accessories).
- Include a copy of the invoice or purchase receipt.
Returns will not be accepted in the following cases:
- Used, damaged or manipulated items.
- Customized or made-to-order products (products ordered from our supplier's warehouse),
- Opened or manipulated electronic components (batteries, motors, control units, etc.).
- Software or digital products once unsealed.
3. How to request a return
- Send us an email to pedidos@33bike.es or from the customer area at www.33bike.es indicating:
- Order number
- Product to return
- Reason (optional)
- We will respond within 48 hours with instructions for the return.
4. Return costs
- If the reason is an error by the customer (change of size, color, model ...), the shipping costs are borne by the buyer.
- If the product has manufacturing defects or the error is ours, 33 BIKE will assume all the logistic costs of the return or replacement.
5. Refunds
- The refund will be made within a maximum period of 14 calendar days from receipt and verification of the product in our warehouse.
- The refund will be made by the same means of payment used in the purchase.
6. Product exchanges
If you want to change a product for another one (size, model, color...), you must process it as a return and make a new purchase.
Customer service
For any questions, our team is available at:
📧 pedidos@33bike.es
📞 [+34 682 14 73 37]
🕒 Opening hours: Monday to Friday from 10:00 to 14:00h